Alorica

WAY TO GO WEDNESDAY! Team O would like to thank the following for their perfect attendance so far in October: Laura G., Shavonda H., Christina D., Jolene B., MaryRose T., Erik N., Connie F., and Steven W. It’s going to be an exceptionally busy month and we have the team who will still rock out and meet our goals! For Team T, after one audit pass Jenna V., Constance M., Ashley H., Andrew F., and Lilly K. have a 100.00% audit score. Nelson P. has transitioned into a new role in our Clerical team and is picking it up fast. The team has maintained an abandon rate of 1.02% week below the 1.50% KPI.

WAY TO GO WEDNESDAY!! For Team T, Daniel S. celebrated a birthday this month. Lilly K. and Jenna V. are celebrating their anniversary with Alorica this month. Craig R. went live on 10/4 and is crushing it.

WAY TO GO WEDNESDAY!! Team O would like to congratulate and give a big THANK YOU to Laura G., Shavonda H., Jolene B., and Connie F. for perfect attendance throughout the month of September! For Team T, the team has hit its collection goal for the month of September. Andrew F., Sarah K., Ashley H., Jenna V., and Nelson P. all have 100% audit scores for the month. The team has kept the abandon rate for inbound calls under 1%, we are currently sitting at 0.82% well under the goal of 1.50%.

WAY TO GO WEDNESDAY!! Team T. is setting goals and working hard to smash them! They have already collected the dollars they needed to hit for this month’s goal. After 2 passes from QA, these agents have perfect scores Nereida P., Nelson P., Jenna V., Ashley H., Sarah K. and Andrew F. These agents have perfect attendance for September Nereida P., Halyna K., Nelson P., Randy F., Constance M., Ashley H., Brandi B., Andrew F., Lilly K., Sarah K., Dan S. and James C. Top agents for points in Connect are James C., Lilly K., Nereida P., Brandi H. and Sarah K. Great job Team T.!

WAY TO GO WEDNESDAY! Team O. is starting September off strong hitting goals. We have maintained a service level above 80% for the first 3 business days and everyone is aiming for their daily goals. Let’s keep this rollercoaster going fast to the finish line! Team T.'s James C. celebrates his birthday this month! Congrats to following agents for having perfect attendance for August Halyna K., Nelson P., Ashley H., Andrew F., Lilly K., Sarah K., Dan S. and James C. Top payment collectors for September are Lilly K., Nelson P., Jenna V. and Ashley H. Team T. will be welcoming Craig R. to the team this month. Team T. has had 2 consecutive months of having the abandon rate under the SLA metric.

WAY TO GO WEDNESDAY!! Team O closed out August with a bang! We have Laura G., Shavonda H., and Connie F over 100% to goal. Corrine A., Laura G., and Karen M., have maintained 100% QA for the month of August! Summer is winding down but the back office keeps it rolling as we head into September! Mercedes G. leading the team with an impressive 2500 tasks complete, that’s incredible Mercedes! Shout out to Sharon S with the most calls for the month at 315, way to assist as many c...ustomer as possible Sharon!Lets also hear it for our quality champions Mercedes G, John S and Bethany W, scoring a perfect 5 on all 5 audits for the month! The back office would like to wish team member Chris E a very happy birthday this week! Great job in August team, now let’s keep rock it out in September! TEAM A has ended the month of August with flying colors across the board. Even as we are embracing a multitude of changes we are hitting the ground running. Every single agent in the team ended the month with a QA above 4.5!

WAY TO GO WEDNESDAY!! Team MTC & C&C are closing out the summer with a BANG! Lets hear it for our top task performers Mercedes G with 2236, Deirdre W with 1385 and Diana B with 1107 tasks complete on just day 16! Outstanding job ladies! Can we also shout out the entire back office with 17 out of 19 agents at or above the quality goal! A super special shout out to Mercedes G, Bethany W and John S with maintaining a perfect quality average in all audits for the month! Way to go... C&C with a team AHT average of 5:12, keep pushing MTC your almost there! Lastly the back office would like to wish team member Amy C a very Happy Birthday this week! Team T. welcomed Brandi B. to the team. Brandi H. is celebrating her birthday today. Nereida P., Constance M., Brandi H., Andrew F., Lilly K. and Sarah K. have perfect audit scores. Halyna K., Nelson P., Ashley H., Andrew F., Lilly K., Sarah K., Dan S., Katie J. have perfect adherence for the month. Top collectors are Nelson P., Nereida P., Randy F., Ashley H. and Halyna K.

WAY TO GO WEDNESDAY!! Team A has hit the ground running from the start of August with maintaining goal for AHT and staying under 255. The team as a whole has started the month with a QA of 4.8. Way to go Team A!! Let’s keep up the great work!

WAY TO GO WEDNESDAY! Team T.'s Brandi H. will be celebrating her birthday this month. Nereida P., Halyna K., Nelson P., Jenna V., Constance M., Andrew F., Lilly K. and Sarah K. have perfect QA scores after one pass. Nelson P. and Nereida P. are our top payment collectors for August. Team T. is trending to exceed their dollars collected goal. Ashley H. is doing a good job on her first month of being live.... Summer is coming to an end and back office wants to go out with a BANG! It’s a great start to the month with quality, team MTC at 4.6 and at C&C 4.7. We will keep pushing to get to that 4.8! Hats off to John S, Mercedes G, Amy C, Aisha M, & Bethany W all maintaining a perfect 5 average on all passes for the month! That’s incredible and the most agents we’ve had with a five average EVER!!!! You guys make perfection look easy!!!! Can I get a whoot whoot for Mercedes G with the most task complete at 887 on just day 6?! Let’s not forget Jeremy A with the most calls at 115 in just two days. You’re doing great back office! Keep being amazing!

WAY TO GO WEDNESDAY!! For Team T our new agent Ashley H. has gone live and is doing well. Nereida P., Constance M., Andrew F., and Sarah K. all had perfect attendance for the month of July. Andrew F., and Lilly K., ended the month with a 100.00% audit score for July. Team C&C & MTC closed out the month of July with a BANG with 8 agents ending at over 100% to goal! A huge shout out to Mercedes who ended the month at a perfect 5 QA average. I appreciate your consistent commitm...ent to quality! Lets hear it for our agents that completed the most tasks for the month Mercedes G with 2192, Jane B 1716 and Diana B with 1596. That’s phenomenal ladies! Lastly congratulations to our July contest winners Mercedes G, Diana B & Bethany W! Its great to see amazing performance rewarded!. Okay back office let’s keep being AWESOME! Team M is kicking off August in the best way possible! We are ready to meet so many new goals and are off to a great start! We are 2 days in and have perfect attendance and have assisted 829 customers. We look forward to seeing what these rock stars are made of this month and just how far we can go to meet personal goals!! Keep up the hard work Team M!

WAY TO GO WEDNESDAY! Team O. would like to give a warm welcome to our newest additions Kelly W., and Steven W.! We are having a good month so far, we already have Laura G. exceeding goal for July and right on her heels is Christina D., and Jolene B. keep up the hard work! Team A has been helping the customers out all month. Even though its been a slow summer month, they have handled 12,808 calls. Congrats to Cheri R. for taking the lead and handling 1,015 of those calls. She ...is the only in the team that until now has worked over 1,000 accounts. The 4th of July is over but team MTC & C&C are closing this month out with a BANG! Lets hear it for our top task completers Mercedes G with 2193, Jane B 1253 & Carmen P with 1222 tasks complete. Very Impressive ladies! Lets make some noise for our top quality performers with a QA average of 4.9 or higher Mercedes G, Tami B, Diana B, Aisha M & Bethany W. You ladies make perfection look easy! Shout out to our top callers Tami B with 216 & Carmen P with 211, awesome job at assisting as many customers as possible ladies! The back office would like to take this opportunity to Wish team members Latoya F & Jane B very Happy Birthday this week!

WAY TO GO WEDNESDAY! Team M has some firecrackers for employees this month. We have received a few Kudos calls. Thank you for providing our customers with a best customer care Stacey C. & Athena Q. As a team we have been working very hard to keep making improvements. Congratulations to Stacey C, Jenelle M, Cinnamon S, Athena Q & Jason R. for a Perfect 5 on their second pass. This is no easy task and takes a lot of effort! Thank you for working so hard. Also Way to go to J...enelle M with the lowest handle time of 3:39. We Have assisted 8,675 customers this month! Keep shining team! Team O is rocking out July. The entire team is sitting at a 100% QA average! We also have Laura G, Jolene B, and Karen M. who are already so close to their monthly goals. Great job this month team! We want to give a shout out to everyone on Team A. The team has been rocking out July with staying under goal as a whole. The goal for AHT is 255 and the team is at 238.2 WOW team amazing job. Team A is still maintaining a 4.7 for QA so far for the month of July. Way To Go Team you are all amazing keep up the great work!! We are cruising through the month of July here on team C&C & MTC! Lets hear it for our top task completers Mercedes G with an impressive 1466 tasks complete. Followed by Diana B with 1129 & Jane B with 995 tasks complete. Outstanding ladies, way to get the job done. We cant forget our top callers Carmen P with 161 , Tami B 156 and Jeremy A with 143 calls. Great job folks! A great big way to go Wednesday to Mercedes G who is the only back office agent this month that has maintained a perfect quality average on all 5 passes. Keep up the great work back office!

WAY TO GO WEDNESDAY!! Team O. is starting off strong! We have Maryrose T., Valerie F., Karen M., Erik N., and Connie F. so far with 100% quality scores, and leading the team in payments we have Christina D., and Jolene B. great job guys! Keep the hard work going and we will rock this month. We also want to give a warm welcome to our newest member Tomika A.! Team MTC & C&C are off to a great start in July! I see fireworks for Aisha M & Mercedes G who managed to maintain a... five average on both quality reviews for the month! Let’s waive those flags for our top three tasks performers Diana B with 674, Mercedes G 568 & Jane B with 503 tasks complete. Very impressive on just day 7 ladies! Lets not forget to salute our top callers Carmen P with 109, Jeremy A 101 & Bethany W with 100 calls! Way to get through those calls and assist as many customers as possible folks! The back office would like to congratulate Sharon S & Deirdre W on their 5 year work-a-versary! Thanks for your years of hard work & dedication ladies! Team is now stronger than ever and what better way to show it than with the quality of their work. At 2.5 QA passes the team is holding steady at 4.7. Congratulations to the agents that are holding an average of 5! Tyheba C., Casey G., and Rachel T.!!! Great job Team A! Keep it up!

WAY TO GO WEDNESDAY! Team T. welcomed Ashley H. Sarah K. celebrates her birthday this month. Would like to give a shout out to Sarah K. and Halyna K. for assisting with training Brandi H. Shout to Team T. in going over the goal for dollars collected in June. Team MTC & C&C ended June with some scorching hot numbers!!!! Let’s hear it for Mercedes G who ended the month at 2554 tasks complete, that’s phenomenal. Lets also make some noise for Tami B & Mercedes G ending the month ...with a perfect 5 average on all audits for the month! A big congratulations to the June contest winners Diana B, Bethany W, and Tami B. Love to see that hard work pay off ladies. The back office would like to congratulate Jeremy A & Latoya F on their 3 year work- a -versary! Thank you for your years of hard work and dedication. Now lets see some fire works in July back office! Team A has great agents starting out the month with amazing numbers! Overall average for the team being 233.0 with a goal of 255! Starting off with Makaylah A. having an AHT of 189.9, Cheri R. with172.0, and Jaimie C. with a whopping 152.2. These numbers are kicking this month! Team A is starting off strong so lets keep it that way! Way to go!

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WAY TO GO WEDNESDAY!! Team T. welcomed Luis G. to the team. Team T. is doing a great job on quality. Agents with perfect attendance are Halyna K., Katie J., Nelson P., Leesha C., Lilly K., Andrew F., Dan S. and James C. Katie J. has been live almost the entire month and has done a really great job. She has been consistent on her calls and payments each day. Great job Team T.! Team M. Front Office would like to congratulate our Core winners for the month of September. Gre...at job to all of you. Keep up the great work !!! Rebecca B., Rochelle M. , and Elizabeth P. Great job to our agents holding a 100% or higher for there KPI’S and perfect attendance in October. Jaimie C. 183.44%, Marie G. 117.49%, Rashawn P 111.63%, Jennifer L. 108.15%, and Rebecca B. 106.61%. We would like to give a Great Big shout out to Elizabeth P. for holding a perfect 5 Quality Score. Elizabeth has a total of 9 perfect Quality scores In a row. Keep up the great work. Team O. has kept their positivity going strong! Leading on the attendance front, we have Jolene B. and Tina D. Keeping the sparkle alive with perfect audits is Corrine A., Ken D., Shavonda H., and Gauge R. We are also welcoming our newest teammate James S. Let’s hear it for team C&C & MTC with another frightfully good month! Can a get a whoot whoot for our quality superstars with a perfect 5 average on all passes for the month John S, Deirdre W, Aisha M Bethany W , & Roe H! Can I just say WOW to the top three task completers Jeremy A with 1036 , Roe H 957 & Derek H with 847 tasks complete! Now let’s hear it for our tops calls Jatona C with 219 , Diana B 218 & Colleen S with 198 calls taken! A special shout out to Sharon S with a compliment call from a very happy customer that was super impressed by Sharon’s patience & professionalism. Way to go back office , let’s keep being AMAZING! TEAM A has been focusing and working hard on maintaining the AHT at acceptable levels. The goal is 255 and we want to send a special shout out the three agents with the lowest AHT: Cheri R (120.8), Shirley M (192.9), Christine S (207.3). We also want to recognize all the other agents in the team that are under the threshold: Tyheba C (216.4), Alexius S (225.9), Greg B (229.7), and Hannah L (234.7).

Happy Birthday to Team Manager, Katrina!

WAY TO GO WEDNESDAY! Team M.'s Yamilee C, Olivia K, Jaimie C, Elizabeth S, Gabrielle B, Rebecca B, Timothy D and Marie G all received two %’s on their QA’s so far this month! Rashawn P, Jaimie C and Marie G are all over 100% to goal with Perfect Attendance! Elizabeth P has scored 8 5’s in a row! Team MTC & C&C are off to a frightfully good start in the month October! Let’s hear it for our top Witches & Warlocks Jeremy A with 609 tasks, Roe H 551 & Jatona C with 425 tasks comp...lete. Way to raise the bar team! Shout out to those with quality scores so good their scary John S, Bethany W, Roe H, Sharon S, Deirdre W, Jane B & Aisha M all with a 5 on both audits for the month. A HUGE way to go to Latoya F with a very heartfelt Kudos from one very happy customer, who stated Latoya was not only professional &knowledgeable but caring & compassionate. Thanks you Latoya for going above & beyond for this customer and for providing superior customer service for all of your customers! Back office looks like we are going to have a perfectly bewitching month! Team A wants to give a huge shout out WELCOME to their 14 new additions! Adriana A, Gabrielle C, Tabetha C, Eneida G, Carin H, Mary H, Brittany K, Karen K, Margaret L, Shelby M, Taylor S, Alexius S, Debra S, and Jessica T. This is a really strong group and we are super excited to see what they can do! We are already seeing some great numbers from them. Alexius S with an AHT of 241.1 goal is 255! Jessica T with an ADH of 96.44% -- goal is 95%! Keep up the great work Team, together we are always better and stronger!!

WAY TO GO WEDNESDAY! TEAM A wants to send a massive shout out to the 6 agents on the team that have started out the month with an AHT below threshold!!! Cheri R. (117.9), Christine S. (216.5), Anthony T. (232.4), Hannah L. (240.8), Brian M. (253.8), and Rae-Chelle O. (254.1). Thank you for working hard on assisting the customers as efficiently as possible!!! Congratulations to the MTC & C&C team contest winners in September Diana B, Jatona C & Diisa H! Your hard work really p...aid off! Both teams are off to a hauntingly great start in October! Way to go to the top task completers Jeremy A with 200, Amy C with 148 & Jatona C with 145 tasks complete! Way to get the job done team! Let’s also hear it for our top calls for the month Jatona C with 119, Jeremy A 91 & Derek H with 81 calls! Awesome job with staying on top of the task at hand to assist as many customers as possible! A great big Happy Birthday to Derek H on 10/6 & Deirdre W on 10/8, wishing you many more years of awesomeness. Also a very happy 3 year work- a-versary to Jatona C on 10/10, thank you for your years of hard work, looking forward to many more years of success! Thanks for your hard work in September team, Lets continue to rock it out in October! Team O is still leaving a little sparkle everywhere they go! This team is working hard to help all of our new agents while staying positive and providing a great customer experience. Team O is continuing to work hard to achieve our goals while spreading positive vibes! Team M's Elizabeth S. received a Kudos from a customer who was extremely happy with her customer service and the card she sent him! Jacob U, Elizabeth P, Kaitlin H and Lena R finished the month of September Perfect QA averages! Jaimie C is leading the team in calls with 323 already! Team T's Katie J. went live on 10/05! Lilly K. celebrates her 2 year anniversary this month! Daniel S. and Jake K. celebrate birthdays this month! Team T. started off strong in the collection effort with some big paydays to start the month. Team T. is shaking the branches this month as agents have been given new projects to work in hopes of lowering our DSO and 90 day %.

This. I feel this on a whole other level. #MondayVibe

WAY TO GO WEDNESDAY! Team O. has been sharing their sparkle with our new members, welcoming Megan S., Demaya D., and Jared B. Our month has had its ups and downs but the team is holding strong, keeping the positive vibes, and showing their dedication to success. Shout out to Team M front office. Great job to all the agents. Keep up the wonderful work!! We would like to acknowledge our agents with 100% of goal and perfect attendance for the Month of September: Jacob U. 100.32...%; Halie D. 121.05%; Tiara H. 141.64%; Jennifer L. 121.18%; Elizabeth P. 106.77%; Rebecca B. 121.16%; Romana G. 112.18%; Jessica P. 116.07%; Jason R. 108.40%; Lena R. 119.19%; Murshid C. 101.23%; and Tyheba C. 100.62%. The following agents hold perfect Quality Scores of 5.00: Athena Q; Jacob U.; Elizabeth P.; Kaitlin H. ; Jason R.; Lena R. The leaves are falling and so are the days left in September. Shout out to team MTC & CC for making it yet another outstanding month! Let’s hear it for our top task completers Diana B with 1655 tasks complete & Jeremy A with 1457. This is amazing, way to raise the bar! Let’s hear it for the East C&C team with perfect attendance for the entire month! We appreciate your commitment to your work & giving it your all every day! A very Happy work a- versary to Derek H. with 2 years & Angela S. with 5 years! Here’s to many more years of outstanding customer service!!!!! A HUGE SHOUT OUT to all that strived for a five on every audit & succeeded Tami B, Jatona C Mercedes G , Margaret G & Corrine F. Keep it up ladies, you make perfection look easy! WAY TO GO TEAM! Team A had some really positive feedback from a caller regarding their interaction with Rae-Chelle O. The caller let us know how exceptional his call with Rae-Chelle was and that she is absolutely outstanding, pleasant and very nice. This interaction was so great that the customer took extra time after their call ended to call back and speak with Rae-Chelle’s Supervisor to ensure she was recognized appropriately. Kudos Rae-Chelle! Keep up the stellar customer service!! Team T is getting ready to shift the rest of the team to work at home, we hope to be sending the rest of the agents to work from home in the next week or so. With most of the agents working from home the team was able to exceed our collection dollar goal of $2,037,000.00 with $2,585,788.48 collects so far this month with still 2 days to go and is only 40 payments away from our payment goal for the month. Sarah K. and Daniel S. have a 100.00% audit score for the month with one pass left to go.

WAY TO GO WEDNESDAY! Team O. is doing well in September, we have Kenneth D., Christina D., and Gauge R. maintaining perfect attendance. Corrine A. is holding strong at 100% through the 3rd round of audits! We are happy to also welcome our new teammate Colin P. Keep the positive vibes going team! Team A has been working so very hard to get their average down to the 255 goal. Currently the Team is at 255.1 which is a slight increase from the previous days average of 254.3 BUT ...we are there! Just a tiny more work from everyone and this AHT goal will be met! Team A is making September their month to get under 255! Leading the team we have Cheri R at 145.9, Christine S at 187.0 and Ty C at 246.3!!!! Team A is rocking it this month!!! Team C&C & MTC are ready for the cold as we FALL into yet another month of success. Let’s hear it for the top three task completers Diana B, Roe H and Jatona C all with over 1000 tasks complete. Way to get the job done ladies! Can we get a whoot whoot for all agents with perfect audit scores on all passes Margaret G, Corrine F, Tami B Jatona C & Mercedes G. Way to strive for the five every time ladies! The back office would also like to wish Michaela A. a very happy 4 year work -a versary! Great job back office let’s keep it up! Team M's Jacob U. received 3 5’s in a row on his QA. Athena Q. received 4 5’s in a row on her QA! Elizabeth P. and Jade D. are both still in their first month live and over 100% to goal already! Team T. welcomed Katie J. to the team! Team T. will hit their dollars for September. Team T. has really focused on the suspension of accounts as our client has put an emphasis on this. Lisa S. is celebrating her one year anniversary on 09/23/2020. James C. is celebrating his birthday this Friday. After 3 passes of audits everyone on Team T. is over our minimum score required for QA’s.

WAY TO GO WEDNESDAY! It’s getting chilly outside but we are keeping things hot here on team MTC & C&C. Shout out to our top task completers Diana B With 1115 tasks & Roe H with 894. Way to stay focused & get the job done ladies! A huge way to go to our quality queens scoring a perfect 5 on all passes Margaret G. Corrine F, Tami B, Jatona C, Sharon S, Jane B & Mercedes G. Way to strive for fives ladies, you aimed for perfection & it shows! SHOUT OUT to team C&C with perfect at...tendance so far for September, let’s keep it up. Overall the back office teams are keeping busy & getting the job done. Keep it up back office you are AWESOME! Team A has been working super hard to get their average AHT down to where their goal is set-255 seconds. Overall the team has an average of 257.4, so close!!! The team has been working as a whole to get their average down from a very high 293.8, where we started this month. Leading the team with under goal AHTs we have Cheri R 146.0, Christine S 191.6, Amaru 203.0, and Hannah 249.5. Keep pushing hard Team A, September is our month to hit that 255 goal!!! Team O. has been doing an amazing job in September. Corrine A., Kenneth D., Shavonda H., and Connie F. have all received 100% quality for first past! Attendance has been great and everyone is working hard, we are very proud of each of our team members. We would like to also welcome another new teammate Erika D. Lilly K. is ready to go live. Sarah K. has a perfect audit score after two passes. Mike K. has increased his average calls this month! I would like to thank Team T. for all of their hard work. It hasn’t been easy, but you work hard to try to hit out team numbers and your individual numbers. Keep up the good work and we will see what the future holds.

WAY TO GO WEDNESDAY! Team MTC & C&C are doing great as we head into the second Week of September. Way to go to both teams with maintaining perfect attendance through the first week! Great job to those who scored a perfect five through the second round of audits Margaret G, Corrine F, Amy C, Jeremy A & Sharon S. Hats off to Tami B with a compliment email from the customer who was very impressed with her kind & knowledgeable response to his email. Way to make a connection Tami!... Overall the back office is staying focused & getting through tasks & calls. Keep it up back office YOU ARE AWESOME! Team M Front Office would like to welcome our new agents as members of the team- Robin K., Stacey C., Mai D., Casey G., Molly F., Elizabeth P., Debbie S., Jade D., and Olivia K. The following new agents are hitting the ground running with handle time under 6 minutes- Mai D. 3:54, Stacey D. 5:55, Casey G. 5:13. The following agents are already at 100% of goal after 4 days with perfect attendance- Rebecca B., Tiara H. Wonderful Job guys. Keep up the great work! Team O. has had a hard few weeks but we are standing strong. We would like to thank the team overall for their hard work and determination to bring up our stats!! Also we would like to welcome to our new member Mary R.! Team T.'s Way to Go Wednesday stats. James C. is celebrating his birthday this month. Lisa S. is celebrating her anniversary this month. Congrats to Andrew F. for being the core value winner for August. Lilly K. is doing a great job in training! Team T. has come strong out the gate with collecting over a million dollars after just four days in September. Congrats to Mike K., Andrew F. and Sarah K. for perfect scores on their first audit pass. Team A is really rocking some awesome scores on their first round of QAs!!! With a goal of 4.5/5 we have a large amount of the Team surpassing the goal. Shout outs to Darryl B (5), Greg B (4.75), Brian M (4.75), Shirley M (5), Rae-Chelle O (5), Amaru R (4.75), Christine S (5), and Angela S (4.75). QAs are so super important to Team A and overall after the 1st pass came thru the team has an average of 4.69!!! WOOT WOOT!!