Bridge Point Communication

~Update to Operations~ Our business office will be closed to the public today 10/14/20. If you need to make a payment, our offices will open back up tomorrow 10/15/20. If you have a service outage, please feel free to call our main business office at 518-558-1558 and our outside plant technicians will be dispatched. We apologize for any inconveniences.

~Update to Operations~ Our business office will be closed to the public until next Tuesday. Due to the recent COVID activity in Essex County, we feel that the best course of action to maintain the safety of our staff is to have customer service personnel work from home and our service technicians not enter homes or businesses unless absolutely necessary. Please accept our apologies for any delays or inconvenience this may cause, however, we feel it is the best decision for our communities. Thank you!

The Ticonderoga Area Chamber of Commerce 2020 Annual Fundraiser Virtual Auction is now live! We appreciate your support of this event and TACC! TACC Annual Fund...raiser & Auction - Virtual Edition 2020 Aug 31 at 2 PM Sep 7 at 2 PM *Closes at 2 PM. Winners awarded at 4 PM. To participate in this event, go to: https://www.betterunite.com/TiconderogaAreaChamberofCommerc Registration Process: You will be prompted to register for the auction. Once registered, you will receive an email or text ticket to participate. This ticket allows you to bid on items during the auction. In that email/text, click View MY Event or your personal event link. *Note: These steps are for your security. You must be registered to view the auction items.

Thursday, August 27th, curbside service will be unavailable. If you would like to make a payment you can visit our website at www.cptelco.net/pay, or call 518-558-1558 and pay with a card. Thank you for your patience!

Just reminding our customers that this is today!

FYI Our business office will be closed at 12 PM on July 31st.

https://www.consumer.ftc.gov//0262-stopping-unsolicited-ma

*Update* Even though the North Country has been allowed to re-open, our business office will remain closed to the public through July 1st. These measures are being taken to ensure the continued health and welfare of our employees and communities & will be re-evaluated as more information about whether or not the re-opening has created a resurgence of COVID-19 cases in our area. We appreciate your patience as we balance our staff's health and our ability to continue to provide... services to our customers safely. We are still receiving mailed in payments and also accepting payments via telephone or online at: https://www.cptelco.net/pay/ If you have any questions or concerns and would like to speak with a customer service representative directly, please call us Monday-Friday, 9am to 4:00pm at 518 558 1558. Our On-Call services will still accept service outage reports after hours and dispatch technicians when applicable. Please note - we are not entering customer homes unless it is absolutely necessary and are delaying non-essential installs until July 1st. Thank you and Stay Healthy!

*NOTICE* We wanted to let our customers know that our staff is working from home today, in order to care for their health and families. This means that you may experience longer wait times or a delayed response. If you would like to leave a voicemail, we will call you back as soon as we can. We expect to be back up and running normally tomorrow. We appreciate your patience during these trying times!

If you are in need of assistance for finding food, paying housing bills or other essential services you can dial 211 for information. http://www.211.org/services/covid19

Due to a shortage in staff, you may experience longer wait times today. If you would like to leave a voicemail, we will call you back as soon as we can. We expect to be back up and running normally tomorrow. We appreciate your patience during these trying times!

*Warning* We have been made aware of customers throughout the state receiving calls demanding payment to avoid a termination of service. Please ask for the name of the person calling - then hang up and dial our main office at 518 558 1558. Our company has taken the FCC's Keep Americans Connected Pledge which means we will: 1. not terminate service to any residential or small business customers because of their inability to pay their bills due to the disruptions caused b...y the coronavirus pandemic; 2. waive any late fees that any residential or small business customers incur because of their economic circumstances related to the coronavirus pandemic; and 3. open its Wi-Fi hotspots to any American who needs them. PLEASE BE ADVISED, these terms only apply to customer directly affected by COVID-19. This pledge is good until May 31, 2020. For more information, you can also visit the FCC's website: https://www.fcc.gov/covid-scams See more

*NOTICE* In addition to our business office being closed to the public, we are also instituting a 'work from home/stay at home' policy for Mondays and Fridays through May 1st. Our On-Call services will still accept service outage reports and dispatch technicians when applicable. Please note - we are not entering customer homes unless it is absolutely necessary and are delaying non-essential installs until April 30th. These measures are all being taken to ensure the health... and welfare of our employees and communities. We appreciate your patience as we try to balance our staff's health and the necessity of our services for people trying to work or learn from home. We are still receiving mailed in payments and also accepting payments via telephone or online. If you have any questions or concerns and would like to speak with a customer service representative directly, please call us Tuesday-Thursday, 9am to 4:30pm at 518 558 1558. Thank you and Stay Healthy! See more