Empire Family of Services

Merry Christmas and Happy Holidays!

* TV Signal Restored * As of this morning at approximately 8:30, most of our TV channels were fully restored. If you are still experiencing signal issues, please contact our office at 800-338-3300. Thank you

* TV Signal Issue * We're currently experiencing weather related issues with our TV signal on some channels, and are working to restore service. At this time, our technicians are unable to reach our TV antenna site due to the unsafe road conditions. Please contact our office at 800-338-3300 if you have any questions. Thank you for your patience. We'll provide updates as they become available.

We have some exciting news! Empire Access was recently awarded Best Gaming Internet Service Provider in the Northeast for 2021 by PC Mag.

Happy Thanksgiving from all of us at Empire Access!

Our eBill Portal has Changed We've updated our eBill portal with a new look and feel. You can now access your online account by clicking the link below. https://elation.empireaccess.com/ebpp... If you have any questions about your eBill account, please call our office at (800)338-3300. We are open 24/7.

It’s a Subway Series doubleheader on MLB Network Showcase! Catch both games of Friday’s New York Mets vs. New York Yankees twin bill beginning at 4pm ET on Ch. 74.

Email Upgrade Update As a follow-up to our recent email upgrade, we've listed the email client connection settings on our website at the link below. If you experience issues connecting to our email service after verifying your settings, please contact our office at 1-800-338-3300. Our support department is open 24x7. If you are missing old emails after the upgrade, they will continue to load into your email account over the next few days. Thank you... Empire Access Support Team https://empireaccess.com/supp/email-support/email-support-2

Email System Upgrade On August 12th, we will be upgrading our customer email service. For more information about this upgrade, please visit our website or call our office at 800-338-3300. https://empireaccess.com/support/email-support/email-update

Our online bill payment portal allows you to view and pay your bill. You can also setup paperless billing! Visit www.empireaccess.com/billpay, or call our office at 1-800-338-3300 for more information.