Ergo Physical Therapy P.C.

Dear patients and community members, We have some very exciting news to share! Ergo Physical Therapy will resume a fully operational weekly schedule as of May 26th!!!... The Covid 19 Pandemic had hit us all and required a definition of a "New Normal". Ergo continues to adapt to these new challenges so our long standing of high standards of operation and quality care services can be provided to our community. In order to fulfill our duty as an essential healthcare provider and assure uninterrupted services to patients, Ergo will operate on several platforms: 1. On-site Physical Therapy - provided while in full compliance with the CDC Guidelines to prevent transmission of the virus. Our primary goal at all times is the health and safety of our patients and staff. A new set of strict policies and procedures will be applied Prior to, Upon, During and After physical therapy on-site visits and must be followed by anyone attending the practice; staff and patients, no exceptions! Covid 19 related questionnaire, masks, gloves, temperature reading, a separate pair of shoes to be used on-site only, frequent sterilization of equipment and treatment tables, are just some of the measures we will be taking. All therapist are donning masks, face shields, and gloves. We will be practicing social distancing by limiting the number of patients seen per therapist at any given time and by keeping our waiting room clear. We ask that you do not bring any additional parties to your appointment as we are trying to limit the amount of people coming into the office unless absolutely necessary. Please refer to our published safety guidelines for more detailed information. 2. Telehealth and E-Visits - For any patient that is in need for physical therapy care and is unable to leave his/her home, most commercial health insurance plans and as of recently, the Center for Medicare and Medicaid Services (CMS), have recognized the value of remote healthcare service and agreed to reimburse providers of such services. Guidelines of the application of Telehealth continues to change and develop and we will further update our patients going forward. Telehealth physical therapy benefits will be verified for each patient and plan prior to submission of such service. We are excited to resume full operational mode and do our part to serve our community. We have reached out to many of our patients to hear their main concerns while considering on site visits. We received valuable feedback and input that were applied to our strict guidelines of operation. You can be confident that your care will be provided in a very safe and healthy environment. We are looking forward to seeing you all soon! Be well and stay safe, Ron Kassab PT, DPT, Doctor of Physical Therapy CEO Ergo Physical Therapy

Ergo PT will resume a fully operational schedule on May 26th, 2020! Don’t have a prescription/referral? You may be eligible to have Direct Access to physical therapy services without a physician referral and begin treatment right away. New York Direct Access law allows patients to see a Physical Therapist without a prescription. Therapy could be carried out for up to ten visits or 30 calendar days, whichever occurs first. After that period of time, you'll need a referral to c...ontinue your physical therapy treatment. Direct Access makes it easier to receive care in a timely fashion, reducing the risks associated with prolonging treatment of your condition. It also decreases the financial burden on the health care system. Furthermore, Medicare and a small percentage of commercial insurance policies do require a prescription, though it is not consistent from one insurance company to another. Before your first visit, our administrative staff will perform an insurance verification and confirm that you are covered under direct access. At Ergo physical therapy, our goal is to help ensure that each of our patients receives the highest quality of care. Don't delay your treatment any longer. For any questions you may have in regards to direct access, please contact our office at: (718) 261-3100. Many thanks, Ron Kassab PT, DPT, Doctor of Physical Therapy CEO Ergo Physical Therapy

Dear patients and community members, Please note that as of the end of business day today, Wednesday, March 18th, Ergo Physical Therapy will be officially closing it’s doors for business until further notice. Please note the additional information below:... (1). While we are sorry to inform you about closing our clinic, it is important for all to understand that the health and safety of our patients and staff members is our primary concern. It is for this reason that we have to close the clinic during this pandemic of the coronavirus (COVID-19). (2). To all established patients, your physical therapist will do their best to keep in touch with you, and guide you remotely with regards to your physical therapy treatment. (3). For more on-going information you may also review our website and Facebook page at www.ergoptny.com (4). We are doing everything that is necessary and required by the government agencies, and health authorities to ensure our patients and staff safety by closing our clinic. We are also aware of the fact that certain patients may need immediate attention and care which cannot be neglected and needs to be attended. If you feel that you are one of these patients, please contact us directly to our email at : [email protected] and one of our therapists will contact you as soon as possible. Please make sure to provide your full name, contact information and any other information you feel is relevant. We thank you all for entrusting your health in our hands for as long as you have been our patient. While the move of suspending our services is essential for containing the coronavirus (COVID-19), we apologize for not being able to continue serving your needs on a regular bases as we have done so over the past 30 years. Please continue to practice the CDC and local health authorities instructions for your own safety. We hope the situation will resolve soon. Sincerely and respectfully, Ron Kassab PT, DPT, Doctor of Physical Therapy CEO Ergo Physical Therapy

Dear Patients and Community Members, At Ergo Physical Therapy, our primary concern is always the health and safety of our patients and staff members. As the coronavirus (COVID-19) continues to spread and authorities seek precautionary measures and solutions to gain control, we are all facing significant challenges on both the personal and professional end. I would like to assure you that our practice is committed and dedicated to continue and provide quality care and services... while practicing all the necessary and advised measures to protect you and our staff members. We have taken action to maintain our facility by improving social distancing, disinfecting every bed, exercise equipment, waiting room, door handles, computers, and all other high touch point areas, thoroughly and regularly. We have also placed hand sanitizer stations that are available to our patients and staff members throughout the clinical area. We will continue to follow the guidance and protocols of The Centers for Disease Control and Prevention (CDC) as additional information continues to flow about this pandemic. Our Physical Therapist are available to communicate via phone and email to further support and advise each patient who is unable to attend their physical therapy in regards to each specific case. Please feel free to contact us with any questions or concerns you may have. Ergo Physical Therapy is committed to continue leading by example the services we have successfully provided to the community for approximately 30 years. In addition, please periodically check in with the office for any updates or operational schedule changes. I would like to thank you for your continued cooperation and support and we appreciate your willingness to help us with this matter. Wishing you good health and all the best. Sincerely, Ron Kassab