Nectar Services Corp

Companies today know that customer experience is the real differentiator of service and success. Businesses that focus on this area understand that customer experience pays dividends in the long run. But why? Read this article for some answers: https://bit.ly/2IHr0Ey.... #customerexperience #contactcenter #cc #cx

The COVID-19 pandemic has led to a transformational era of remote worker collaboration enabling new scenarios for end-users. This has also posed new challenges to IT ops and support teams, and enterprise Cisco users have not been immune to this: https://bit.ly/32gq29V. #cisco #supporteams #enterprise

Planning a migration to MS Teams? Nectar 10 promises advanced voice, video and analytics! Learn more: https://bit.ly/3dRDXHc. #msteams #troubleshooting #analytics

Voice and video calls are the foundation of modern enterprise collaboration, and there are many powerful platforms, such as Microsoft Teams, available to end-users. That said, they all have limitations. For example, Microsoft’s Team Admin Center and Call Quality Dashboard (CQD) each offer basic analytics, but not beyond the first leg of calls. So, read our blog post to find out how Nectar 10 can help fill the gaps in MS Teams: https://bit.ly/3iatDMh.... #userexperience #microsoftteams #collaboration

If your customers can’t get hold of you or they have a bad experience getting hold of you, they’re not going to be satisfied with the service, and they will look elsewhere. Here's why customer experience is so important: https://bit.ly/3jeu34r. #covid19 #contactcenters #customerexperience

Is your enterprise looking to improve brand loyalty, customer relations and interactions? It starts with effective voice and video communication! Watch this video to learn how Nectar can help contact centers and enterprise customer service teams manage communications more effectively: https://bit.ly/2TjjvWz.... #communication #enterprise #customerservice

Nectar provides total visibility across all Avaya UC ecosystems. It allows enterprises to monitor, manage, and measure Avaya UC network health and performance with seamless insight, metrics, and root-cause analysis of issues. Get more information on Nectar for Avaya: https://bit.ly/2GX7GlJ. ... #ucnetwork #networkhealth #avaya

Although this year is very different, we're excited to be (virtually) attending and sponsoring the 2020 Avaya Partner Summit! #AvayaPartnerSummit #Elevate #EveryExperienceMatters #GITEX2020

To create a great customer experience, organizations often deploy new technology and product lines. Every interaction is more meaningful than ever before. Here's how Nectars automated CX Assurance can help: https://bit.ly/2YjKqV2. #cxassurance #tech #interactions #monitoring #nectar

Due to unforeseen COVID-19 circumstances, several trends have reshaped our realities and futures. In this piece, we highlight what has happened, and what the implications are for the remainder of 2020 and into 2021: https://bit.ly/38RRQVF. #covid #trends #newyear

Great user experiences are enabled by a healthy collaboration environment... Nectar 10 enables the best collaboration and user experience with real-time visibility, alerting, troubleshooting and reporting across multi-vendor platform, network and endpoint environments. Find out more: https://bit.ly/2tLVqyx.... #collaboration #visibility #troubleshooting

Amazon Connect is a great way to host your cloud contact center, but migrating over to it can be a challenge. Here are some tips on how CX Assurance can help: https://bit.ly/2Nhs8hj #amazonconnect #cloud #contactcenter

As states tighten up restrictions again due to COVID-19, we thought it would be a good time to re-share this article on best practices for working from home: https://bit.ly/2W4HE5o. If you have additional advice, we encourage you to share them in the comments below! #workfromhome #lockdown #telecommute

Contact Center professionals rely on complicated technology to deliver the right communication experience at the right time. Did you know that Nectar's CX assurance works with all leading Contact Center Platforms? Follow this link to find out more: https://bit.ly/38EN2iK.... #contactcenter #communication #technology

Nectar 10 is a powerful, easy-to-use monitoring, diagnostics and reporting platform for managing collaboration and multi-vendor ecosystems. Watch this video to learn more about how it works and its benefits: https://bit.ly/2zXcVyQ. #diagnostics #collaboration #nectar10

Nectar is the smart choice for Avaya UC Networks. Why? Because it gives you total visibility across your entire Avaya UC ecosystem. Nectar allows you to monitor, manage, and measure the health and performance of your Avaya UC network with seamless insight, metrics, and root-cause analysis of issues.... Take a look at the key features: https://bit.ly/35XvL6G. #nectar #avaya #visibility

According to a study, companies with the highest ROI for UC investments spent 97% more on performance management and 49% more on administrative management tools than those with low ROI. In order to manage unified communications successfully, it requires insight into platform performance, security and administrative management. Read this article to learn more about what the core requirements for UC management include in order to achieve top performance and cut costs: https://b...it.ly/3hWB08U. #unifiedcommunications #uc #performance

Planning to migrate to Microsoft Teams? Why Have you tried other solutions? Who will assist with onboarding and deployment? How much will it cost? Make sure you as yourself these important questions before making a change. Here's why it's so important to do so: https://bit.ly/37XYDuu. #msteams #migration #enterprise

Check out NectarTV Talk Podcast 4 - Microsoft Teams PSTN Calling: Testing and Troubleshooting. What we cover in this episode: - Clarifying the Microsoft Teams calling terms. - The challenges of managing a Microsoft Teams PSTN calling environment.... - How the massive shift to work from home has impacted PSTN and SIP trunks. - Why testing an IVR is important and how Nectar can help. - How Nectar helps with reporting, analytics, and troubleshooting. https://bit.ly/33IBWbQ #microsoftteams #troubleshooting #podcast

Customers are at the heart of any business, but many organizations forget their importance in their drive for market dominance, though that has begun to change over the past decade. In a recent article on UC Network Management, Hes Yavari, Nectar Director CX Practice, discusses transitioning from a product or sales-driven organization towards a customer-centric one: https://bit.ly/2YlOqV0 #business #enterprise #customerservice

What is Nectar CX Assurance and how can it help improve customer experience? Watch this video to find out! https://bit.ly/2YjKqV2 #cx #customerexperience #nectar

COVID-19 has changed just about everything in 2020 and beyond, and that includes contact centers and customer service teams. In our latest blog post, we summarize some of the long-term implications and impacts these changes will have on customer experience. Take a look here: https://bit.ly/3jeu34r.... #contactcenter #customerexperience #covid #pandemic #blog

What has working from home been like for everyone? Many are now in the swing of things, but you can always improve. Here are some tips from Nectar Vice President of Strategy and Analytics, Matt Christopher: https://bit.ly/2W4HE5o. #workfromhome #strategy #tips

Join us TOMORROW at 10 AM CST for #WebinarWednesday with SKC Communications to learn about Nectar 10 for Microsoft Teams! Register here: https://bit.ly/3kIZ7JN #msteams #nectar10

ChannelVision named Nectar CX Assurance a 2020 Visionary Spotlight Award Winner! Story here: https://bit.ly/3aQoG8k #channelvisionmag #nectar #winner

REMINDER! Today at 11:00 AM CST/5:00 PM BST, Steven Harper and Tim Armstrong will be hosting a webinar on Nectar for Avaya. Follow this link for registration information: https://bit.ly/2GX7GlJ.... #avaya #vector #webinar #thoughtleadership #customerexperience