Kaleida Health Federal Credit Union

New Temporary Hours Buffalo General: Monday and Tuesday 7am - 3:30pm, Wednesday 7am - 12pm Thursday 7am - 5pm and Friday 7am - 3:30pm Millard Fillmore Suburban: Monday and Tuesday 7am - 3pm, Wednesday 7am - 12pm, Thursday 9am - 5pm and ... Friday 7am - 3pm. Closed daily from 11 - 11:30am. See more

Hours Update June 19th July 2nd Buffalo General Hours: Monday 7am - 3:30pm, Tuesday & Wednesday phone hours only, Thursday 7am - 5pm, Friday 7am - 3:30pm Millard Fillmore Suburban: Monday 7am - 3:00pm, Tuesday & Wednesday phone hours only, Thursday 9am - 5pm, ... Friday 7am - 3:00p. Closed daily from 11 - 11:30am. Access your accounts and apply for a loan 24/7 by using our mobile banking app or by visiting our website. www.KaleidaHealthFCU.org Co-Op ATM’s over 28,000 Surcharge Free ATM’s and Co-Op Shared Branching Personal Loans: Barrow up to $2,000 for up to 18 months with rates as low as 5.99% APR* to help cover living expenses and necessities. APR=Annual Percentage Rate, other rates and terms may be available and all loans are subject to credit approval. Skip-a-pay: Please call for details and eligibility. We will be adding additional hours the week of July 6th. For additional questions please call (716)859-5960.

COVID19 UPDATE 6/1/2020 Phone Hours: Weekdays 7am 3:30pm please call 859-5960... In Person Transactions at Buffalo General: Monday & Thursday 7am-12pm, Friday 7am 3:30pm Suburban: Monday & Thursday 7am-12pm, Friday 7am 3:00pm closed from 11am - 11:30am Access your accounts and apply for a loan 24/7 by using our mobile banking app or by visiting our website. www.KaleidaHealthFCU.org Co-Op ATM’s over 28,000 Surcharge Free ATM’s

Today kicks off #NationalNursesWeek. There is no better time to thank a nurse than right now. Thank you to all of our nurses across Kaleida Health. Your care, compassion, sacrifice, and dedication to your patients and each other are absolutely heroic. #KaleidaStrong #CrushCOVID

Temporary Branch Hours Update Buffalo General Branch Hours for in-person transaction Monday, Thursday and Friday 7am 12pm... Suburban Branch Hours for in-person transactions Monday and Thursday 7am 12pm We encourage you to bank at home, by phone or by mail. There are multiple ways for you to access your money while our branches have reduced hours. Kaleida Health FCU Mobile Banking App Online Home Banking www.kaleidahealthfcu.org Co-Op ATM’s over 28,000 Surcharge Free ATM’s Request a check to be mailed to your home through online banking or by calling 716-859-5960 Mail your deposits or payments to 100 High Street D1-588 Buffalo, NY 14203 If you have been financially affected by COVID-19 we are offering relief programs including reduced rate personal loan and Skip-a-pay options on current loans please call the branch for details. Thank you for your continued trust and support, KHFCU is your partner and we will strive to meet all of your financial needs. We look forward to resuming normal hours as quickly as possible.

COVID-19 Financial Information Notice: Financial Hardship Offerings The following financial hardship offerings are effective April 1st, through May 15th, at which time we will re-evaluate the need to extend these offerings longer.... For questions and requests related to financial hardships with your loan caused by COVID-19, please call the branch at 716-859-5960 or email us at [email protected]. Your loan my qualify for: Skip a payment / 60 days of no minimum payments due with a loan term extension Up to 3 months of no payments with a loan term extension No negative impact to credit report If you are in need of financial assistance, we have personal loans and other loans that can be applied for at our website: www.KaleidahealthFCU.org

Temporary Branch Lobby Hours Effective 4/6/2020 At Kaleida Health FCU, our top priority is the health and safety of our members and employees. The credit union leadership has closely monitored the progression of COVID-19, as well as staying up to date on recommendations issued from government, public health agencies and Kaleida Hospital. Because of this, we have temporarily reduced branch lobby hours for in-person transactions at both the BGH and SUB. Buffalo General Branch ...Lobby Hours Monday, Thursday and Friday 7am 12pm Millard Fillmore Suburban Branch Lobby Hours Thursday 7am 12pm We encourage you to bank at home, by phone or by mail. There are multiple ways for you to access your money while our branches are closed or with reduced lobby hours. Kaleida Health FCU Mobile Banking App Online Home Banking www.kaleidahealthfcu.org Co-Op ATM’s over 28,000 Surcharge Free ATM’s Request a check to be mailed through online banking or by calling Mon, Tues, Wed, 7am-3:30pm, Thurs 7am-5pm and Fri 7am -12pm. (716)859-5960. We are waving the mail check fee through May. Mail your deposits or loan payments to 100 High Street D1-588 Buffalo, NY 14203 Thank you for your continued trust and support, KHFCU is your partner and we will strive to meet all of your financial needs. We look forward to resuming normal hours as quickly as possible. Sincerely, Credit Union Management Team

Important Notice: COVID-19 (Coronavirus) Information Branch Closure Update At Kaleida Health FCU, our top priority is the health and safety of our members and employees. The credit union leadership has closely monitored the progression of COVID-19, as well as staying up to date on recommendations issued from government and public health agencies. Because of this, KHFCU is temporarily suspending all in-person transactions at both the BGH and Millard Fillmore Suburban branches ...effective 1pm Friday 3/20/2020 through 3/31/2020 in an effort to reduce the spread of the virus. We encourage you to bank at home, by phone or by mail. You have multiple ways for you to access your money while our branches are closed. Kaleida Health FCU Mobile Banking App Online Home Banking www.kaleidahealthfcu.org Co-Op ATM’s over 28,000 Surcharge Free ATM’s Request a check to be mailed to your home through online banking or by calling during business hours. (716)859-5960 Mail your deposits or payments to 100 High Street D1-588 Buffalo, NY 14203 Email a branch representative [email protected] Thank you for your continued trust and support as we all navigate these uncertain times. KHFCU is your partner and we will strive to meet all of your financial needs. Sincerely, Michele Walczak Manager